My daughter and I wanted to do a mother-daughter bonding experience. We decided to pierce our ears on the helix. (The top part of the ear). We called ahead and made sure we had the right documentation for my daughter. We showed up and with very little waiting were taken care of by Steve. It was quick, fairly painless and I forgot to add the selection of jewelry is huge!! It was hard to pick because everything was high quality, and unique. Everyone smiled at us. Everyone, even other clients were warm and friendly.